NO.59 Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

NO.60 Which practice is responsible for moving new or changed components to live or other environments?

NO.61 Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

NO.62 Which statement about outcomes is CORRECT?

NO.63 Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control

NO.64 Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

NO.65 Which is a key requirement for successful service level agreements (SLAs)?

NO.66 Which usually requires a team of representatives from many stakeholder groups?

NO.67 What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

NO.68 Which describes normal changes?

NO.69 What is a cause, or potential cause, of one or more incidents?

NO.70 What is an incident?

NO.71 Which does the ITIL service value system discourage?

NO.72 Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

NO.73 Which action is performed by a service provider?

NO.74 Which statement about costs is CORRECT?

NO.75 Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.