This page was exported from Exams Labs Braindumps [ http://blog.examslabs.com ] Export date:Thu Nov 21 14:16:00 2024 / +0000 GMT ___________________________________________________ Title: [Apr 11, 2022] ITIL ITIL-4-Foundation Real Exam Questions and Answers FREE [Q59-Q75] --------------------------------------------------- [Apr 11, 2022] ITIL ITIL-4-Foundation Real Exam Questions and Answers FREE Pass ITIL ITIL-4-Foundation Exam Info and Free Practice Test ITIL ITIL-4-Foundation Exam Syllabus Topics: TopicDetailsTopic 1Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To ValueTopic 2Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business ValueTopic 3The Guiding Principles Of ITIL 4 The Four Dimensions Of Service ManagementTopic 4How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL ProcessesTopic 5A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services   NO.59 Identify the missing word in the following sentence.A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].  assets  values  elements  services NO.60 Which practice is responsible for moving new or changed components to live or other environments?  Release management  Deployment management  Change enablement  Supplier management NO.61 Which TWO of the following are considerations of change enablement?1. Managing the people aspects of change2. Ensuring that organizational transformations are successful3. Maximizing the number of successful service changes4. Ensuring that changes are properly assessed  1 and2  2 and 3  3 and 4  1 and 4 NO.62 Which statement about outcomes is CORRECT?  Outcomes help service consumers achieve outputs  Outcomes are one or more services that fulfil the needs of a service consumer  Service providers help service consumers achieve outcomes  Helping service consumers achieve outcomes reduces service provider costs NO.63 Which practices are typically involved in the implementation of a problem resolution?1. Continual improvement2. Service request management3. Service level management4. Change control  1 and 2  1 and 4  3 and 4  2 and 3 NO.64 Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?  Service level management  Relationship management  Service desk  Monitoring and event management NO.65 Which is a key requirement for successful service level agreements (SLAs)?  They should be written using language and terms v/hich all parties will understand  They should be based on system-based metrics which are useful to the service provider  They should be carried forward, unchanged, ‘rom one year to the next to enable uunsisleni service  They should avoid ambiguous targets such as those relating to user experience NO.66 Which usually requires a team of representatives from many stakeholder groups?  Fulfilling a service request  Authorizing an emergency change  Logging a new problem  Investigating a major incident NO.67 What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?  The problem record is deleted  The problem remains in the known error status  A change request is submitted to change control  Problem management restores the service as soon as possible NO.68 Which describes normal changes?  Changes that need to be scheduled and assessed following a process  Changes that are low-risk and pre-authorized  Changes that are typically initiated as service requests  Changes that must be implemented as soon as possible NO.69 What is a cause, or potential cause, of one or more incidents?  A configuration item  A workaround  An incident  A problem NO.70 What is an incident?  The planned removal of an item that might affect a service  A result enabled by one or more outputs  A possible future event that could cause harm  A service interruption resolved by the use of self-help tools NO.71 Which does the ITIL service value system discourage?  Coordinated authorities and responsibilities  Organizational silos  Interfaces among practices  Organizational agility ExplanationArchitecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.Reference: https://www.bmc.com/blogs/itil-service-value-system/NO.72 Which guiding principle considers how the steps of a process can be performed as efficiently as possible?  Start where you are  Focus on value  Think and work holistically  Optimize and automate Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisionsNO.73 Which action is performed by a service provider?  Requesting required service actions  Authorizing budget for service consumption  Ensuring access to agreed resources  Receiving of the agreed goods Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-conceptsNO.74 Which statement about costs is CORRECT?  Costs removed from the consumer are part of service consumption  Costs imposed on the consumer are costs of service utility  Costs removed from the consumer are part of the value proposition  Costs imposed on the consumer are costs of service warranty NO.75 Identify the missing word in the following sentence.A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.  Requirements  Resources  Suppliers  products  Loading … Latest ITIL-4-Foundation Exam Dumps ITIL Exam: https://www.examslabs.com/ITIL/ITIL-4/best-ITIL-4-Foundation-exam-dumps.html --------------------------------------------------- Images: https://blog.examslabs.com/wp-content/plugins/watu/loading.gif https://blog.examslabs.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-04-11 02:49:51 Post date GMT: 2022-04-11 02:49:51 Post modified date: 2022-04-11 02:49:51 Post modified date GMT: 2022-04-11 02:49:51