This page was exported from Exams Labs Braindumps [ http://blog.examslabs.com ] Export date:Wed Dec 18 6:07:08 2024 / +0000 GMT ___________________________________________________ Title: Get Started C-C4H510-21 Exam [2023] Dumps SAP PDF Questions [Q28-Q51] --------------------------------------------------- Get Started: C-C4H510-21 Exam [2023] Dumps SAP PDF Questions C-C4H510-21 Premium Exam Engine pdf Download SAP C-C4H510-21 Certification Exam Topics: Topic AreasTopic Details, Courses, BooksReporting 8% - 12%Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2111) Personalization and Extensibility 8% - 12%Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2111) User Management < 8%Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2111) Communication Channel and Knowledge Base 8% - 12%Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2111) Service Elements and Notification 8% - 12%Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2111) C4H510 (SAP CLOUD FOR CUSTOMER 2111) Maintenance Plan < 8%Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2111) Data Management 8% - 12%Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2111) Service Business Process 8% - 12%Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2111) Contracts and Ticket Hierarchy < 8%Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2111)   Q28. Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.  Set the access rights to display.  Set the write access to restricted.  Set the access rights to edit.  Set the read access to restricted.  Set the read and write access to restricted. Q29. Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.  Service category  Ticket due date  Status  Service level of incoming tickets Q30. Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?  Do you want to support e-mail channels for corporate accounts?  Do you want to enable agents to respond to tickets using an external e-mail client?  Do you want to enable internal memos for tickets?  Do you want to support e-mail channels for groups? Q31. Which of the following applies to time recording? Note: There are 3 correct answers to this question.  You can activate Microsoft Outlook integration for time recording.  Code list restrictions are not possible for the Time Type field.  Time recording can be done online or in offline mode.  Automatic time recording can be done by clicking “Start recording” and “Stop recording”.  Time sheets can be submitted for approval. Q32. Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.  You can add custom fields in data sources and reports.  With the Dashboard Designer, KPIs can be joined to a new data source.  With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.  You can create new custom reports based on join data sources. Q33. What is required to set up the organizational structure correctly?  The root node/uppermost node must be defined as a service organization.  The root node/uppermost node must be defined as a company.  The root node/uppermost node must be defined as a sales organization.  The root node/uppermost node must be defined as an enterprise. Q34. What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?  Knowledge Base fine -tuning activity  Solution finder  Broadcast  Feed Q35. Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.  Scope registered products  Purchase a license for the registered product  Maintain the installed base  Maintain number ranges for customers Q36. Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.  Incident category  Warranty category  Service category  Cause category  Maintenance category Q37. Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.  Operating hours  Maintenance plan  Service contract  Working calendar Q38. What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.  Create knowledge base articles in SAP Service Cloud.  Integrate with MindTouch.  Configure the relevant question in scoping.  Choose the correct SAP Jam group in the knowledge base configuration settings. Q39. When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.  When data volume is low  When data needs to be loaded quickly  When data needs to be loaded into multiple systems  When there is unstructured legacy data Q40. Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question  Creating a ticket on the main account automatically creates tickets on the sub-accounts.  Opening the main ticket allows you to see all of the connected sub-tickets.  You can change the status of multiple sub-tickets from the main ticket.  Changing the customer in the main ticket updates the customers in the related sub-tickets. Q41. Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.  Report the incident from the screen in which the issue occurs.  Keep the incident lightweight and use screenshots only if it is necessary.  Check for solutions in the Help Center.  Always create the incident with medium priority and adjust it later if applicable.  Always include step-by-step instructions on how to recreate the issue. Q42. Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?  Employees  Products  Tickets  Accounts Q43. Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.  Set the access rights to edit.  Set the read and write access to restricted.  Set the read access to restricted.  Set the access rights to display.  Set the write access to restricted. Q44. Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.  Resource scheduler  Account  Contacts  Warranty Q45. Which feature allows the scheduling of automatic ticket creation?  Realignment run  Service plans  Registered products  Maintenance plans Q46. Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.  Set up deals  Maintenance plan  Scoping attribute set  Maintenance measurement and readings Q47. Which of these objects are NOT associated with SAP Jam groups?  Products  Sales orders  Opportunities  Tickets Q48. Which data element is used to calculate the warranty start?  Number of months  Warranty duration  Service category  Warranty reference date Q49. Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.  Service level of incoming tickets  Status  Service category  Ticket due date Q50. Which of these template formats is supported by the Data Workbench?  csv  Raw data  XML  HTML Q51. Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.  Inner join data sources  Web service message monitoring  Custom reports  Standard reports  Interactive dashboards  Loading … Pass Your SAP Exam with C-C4H510-21 Exam Dumps: https://www.examslabs.com/SAP/SAP-Certified-Application-Associate/best-C-C4H510-21-exam-dumps.html --------------------------------------------------- Images: https://blog.examslabs.com/wp-content/plugins/watu/loading.gif https://blog.examslabs.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-03-12 12:39:32 Post date GMT: 2023-03-12 12:39:32 Post modified date: 2023-03-12 12:39:32 Post modified date GMT: 2023-03-12 12:39:32