Latest ITIL-4-Transition Pass Guaranteed Exam Dumps with Accurate & Updated Questions [Q25-Q47] : Exams Labs Braindumps : http://blog.examslabs.com

NO.25 The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

Running safe to fail experiments that provide learning opportunities

Comparing the cost of delay’ between work items to ensure that financially valuable work is prioritized

Implementing CI/CD toots to deploy software quickly

Adopting Kanban boards to visualise the flow of work across software development teams

NO.26 An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?

CI/CD

Integration and data sharing

Customer-orientation

Employee satisfaction management

NO.27 Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

Valuable investments

Resilient operations

Fast development

Assured conformance

NO.28 When an organization has initiated an IT transformation project, which ‘organizational change management’ activity should it carry out FIRST?

Create a clear picture of what is changing and why it is valuable

Develop a value stream map of the desired future changes

Create corrective action plans for staff who are resistant to the change

Communicate areas of waste that can be eliminated

NO.29 Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

1 and 2

2 and 3

3 and 4

1 and 4

NO.30 An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements

Develop a clear understanding of the customers’ intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes

Involve senior management as early as possible to define requirements and help with ‘organizational change management’ to ensure successful implementation of the service

Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations

NO.31 Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

Safety culture

Design thinking

Valuable investments

Agile

NO.32 An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?

Communication is a two-way process

We are all communicating all the time

Timing and frequency matter

There is no single method of communicating

NO.33 Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

Organizational structure

Employee satisfaction measurement

Working to a customer oriented mindset

The value of positive communications

NO.34 What BEST describes the relationship between planning and risk?

Planning is a high level function, risk management is a tactical activity

Planning should always consider risks and how to mitigate them

Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

Risk management is the exclusive domain of dedicated risk managers

NO.35 Which statement about user communities is CORRECT?

User communities are created by service providers to investigate the cause of problems

Communities set up by users may be recognized and supported by service providers

Informal user communities should be disbanded and merged into official groups

Every user community should have at least one super-user

NO.36 A web hosting provider has decided to apply more of a ‘shift left’ approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

Omnichannel management

Service level management

Service interaction method

Benefits dependency network

NO.37 In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

Ensure that any identified exceptions are excluded from the policy to improve clarity

Ensure that all teams involved in incident resolution collaborate in the development of the policy

Implement the policy to the service desk staff initially before informing other affected support teams

Engage with stakeholders to ensure that as much detail as possible is included in the policy

NO.38 An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

By encouraging the practicing of routines to unlearn old habits and learn new ones

By creating detailed plans that predetermine how to approach large changes

By making hard decisions for the teams and providing step-by-step guidance

By encouraging widespread changes that involve the teams starting from scratch

NO.39 Which BEST describes the primary role of a governing body?

To establish and regularly review the goals cascade throughout the organization

To develop and regularly review IT measures and metrics

To annually review and approval of IT projects to maximize business value

To establish and regularly review the effectiveness of risk management and internal controls

NO.40 Which are elements of the service value system?

Service provision, service consumption, service relationship management

Governance, service value chain, practices

Outcomes, utility, warranty

Customer value, stakeholder value, organization