This page was exported from Exams Labs Braindumps [ http://blog.examslabs.com ] Export date:Sat Nov 23 7:58:28 2024 / +0000 GMT ___________________________________________________ Title: Updated Apr-2023 Exam Materials for You to Prepare & Pass ITIL-4-Foundation Exam [Q89-Q109] --------------------------------------------------- Updated Apr-2023 Exam Materials for You to Prepare & Pass ITIL-4-Foundation Exam. Pass Your ITIL-4-Foundation Exam at the First Try with 100% Real Exam The ITIL 4 Foundation Exam is a multiple-choice exam consisting of 40 questions, and candidates have 60 minutes to complete the exam. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 out of the 40 questions to pass the exam. The exam is available in multiple languages and can be taken online or in person at an accredited testing center. ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL 4 Foundation is the entry-level certification for ITIL 4, the latest version of the ITIL framework. The certification validates a candidate's understanding of the ITIL 4 framework and its key concepts.   NEW QUESTION 89Which statement about outcomes is CORRECT?  An outcome can be enabled by more than one output  Outcomes are how the service performs  An output can be enabled by one or more outcomes  An outcome is a tangible or intangible activity NEW QUESTION 90Which TWO are important aspects of the ‘service request management’ practice?1. Standardization and automation2. Providing a variety of channels for access3. Establishing a shared view of targets4. Policies for approvals  1 and 2  2 and 3  3 and 4  1 and 4 Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/NEW QUESTION 91Which is the CORRECT explanation of the ‘R’ role in a RACI matrix?  This role ensures that activities are executed correctly  This role has ownership of the end result  This role is involved in providing knowledge and input  This role ensures the flow of information to stakeholders NEW QUESTION 92Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?  Service request management  Service level management  Incident management  Change managementThe purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.https://www.bmc.com/blogs/itil-incident-management/ NEW QUESTION 93Who is responsible for defining metrics for change management?  The change management process owner  The change advisory board (CAB)  The service owner  The continual service improvement manager NEW QUESTION 94Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?  Deployment management  Release management  Change enablement  Service configuration management NEW QUESTION 95Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?  Executing improvement actions  Performing baseline assessments  Defining the improvement plan  Understanding the business mission NEW QUESTION 96Which ITIL guiding principle recommends using existing services, processes and tools when improvingservices?  Progress iteratively with feedback  Keep is simple and practical  Start where you are  Focus on value NEW QUESTION 97When is the earliest that a workaround can be documented in ‘problem management’?  After the problem has been logged  After the problem has been prioritized  After the problem has been analyzed  After the problem has been resolved NEW QUESTION 98Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?  Each iteration should be designed before starting the initiative and implemented without feedback  Feedback should only be taken into account when one iteration fails to meet its objective  Feedback should be reduced for large improvements as it is unlikely that circumstances will change  Each iteration should be continually re-evaluated based on feedback NEW QUESTION 99What is the purpose of the ‘information security management1 practice?  To ensure that accurate and reliable information about the configuration of services is available when and where it is needed  To observe services and service components  To protect the information needed by the organization to conduct its business  To plan and manage the full lifecycle of all IT assets NEW QUESTION 100Which practice performs reviews to ensure that services continue to meet the needs of the customers?  Monitoring and event management  Service level management  Change enablement  Service desk To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.https://www.bmc.com/blogs/itil-management-practices/NEW QUESTION 101What should remain constant within an organization, even when the organization’s objectives change?  Outputs  Guiding principles  Service offerings  Outcomes https://www.bmc.com/blogs/itil-guiding-principles/NEW QUESTION 102Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?  Service desk  Continual improvement  Problem management  Incident management NEW QUESTION 103Which is an example of a service request?  A request for normal operation to be restored  A request to implement a security patch  A request for access to a file  A request to investigate the cause of an incident https://www.bmc.com/blogs/itil-service-request-management/NEW QUESTION 104Which practice recommends that organizations develop competencies in techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?  Incident management  Continual improvement  Service request management  Change enablement NEW QUESTION 105What is an incident?  The planned removal of an item that might affect a service  A result enabled by one or more outputs  A possible future event that could cause harm  A service interruption resolved by the use of self-help tools NEW QUESTION 106What can be used to help determine the impact level of a problem?  Definitive media library (DML)  Configuration management system (CMS)  Statement of requirements (SOR)  Standard operating procedures (SOP) NEW QUESTION 107Which helps to manage an incident when it is unclear which support team should be working on the incident?  Disaster recovery plans  Swarming  Target resolution times  Self-help Reference: https://www.bmc.com/blogs/itil-incident-management/NEW QUESTION 108Which guiding principle recommends collecting data before deciding what can be re-used?  Focus on value  Keep it simple and practical  Start where you are  Progress interactively with feedback NEW QUESTION 109Which of these should be logged and managed as a problem?  Trend analysis shows a large number of similar incidents  A user requests delivery of a laptop  A monitoring tool detects a change of state for a service  ‘Continual improvement’ needs to prioritize an improvement opportunity  Loading … Updated ITIL-4-Foundation Certification Exam Sample Questions: https://www.examslabs.com/ITIL/ITIL-4/best-ITIL-4-Foundation-exam-dumps.html --------------------------------------------------- Images: https://blog.examslabs.com/wp-content/plugins/watu/loading.gif https://blog.examslabs.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-04-13 10:28:44 Post date GMT: 2023-04-13 10:28:44 Post modified date: 2023-04-13 10:28:44 Post modified date GMT: 2023-04-13 10:28:44