Latest May-2023 ISQI CPUX-F Dumps Updated 99 Questions [Q41-Q59]

QUESTION 41
Usability is a part of the user experience as defined in CPUX-R What does usability here consists of?

Efficiency

Product, placement and price

Satisfaction

Interaction with social media

Cultural neutrality

Effectiveness

QUESTION 42
What are usability evaluation methods? Choose two.

Two or more rooms that are specially equipped for usability tests or focus groups.

The purpose of a usability evaluation is to determine whether or not an interactive system, or a prototype of an interactive system, meets the user requirements and applicable dialogue principles, heuristics and user interface guidelines.

A checklist used by a moderator in a usability test to keep track of briefing and presession interview questions, usability test tasks, and post-session interview questions

A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).

QUESTION 43
What is a usability finding? Select two

A usability problem

A usability requirement

Something that users liked – that is, a positive usability finding.

A usability priority

Something that the users would like to add

The evaluation of the liking of color patterns

QUESTION 44
Fill in the blank:
Observation is a method for gathering_________ relating to user needs in which an observer watches users who carry out tasks that are related to the interactive system.

QUESTION 45
Which one of the following statements best describes a user group?

A group of users whose personal characteristics and context of use with respect to the interactive system are similar or identical

A collection of personas whose personal characteristics and context of use with respect to the interactive system are similar or identical

Agroup of participants in a usability test whose personal characteristics and context of use with respect to the interactive system are similar or identical

Agroup of participants in a focus group whose personal characteristics and context of use with respect to the interactive system are similar or identical

A description of a fictitious but realistic group of users and what they intend to do when using an interactive system

A description of a group of users and what they want to do when using the interactive system

QUESTION 46
Which one of the following statements best describes the term, “design pattern”?

A collection of buttons of different shapes and colours for use on a website

A collection of personas with very similar characteristics

A collection of user groups with very similar characteristics

A collection of 4 to 8 icons that appear in a fixed order on the display

A number of different approaches to solving a task in a given context of use; the approaches must have been observed in several, separate usability test sessions

A solution to a commonly occurring design problem within a given context of use, that describes a design problem, a general solution, and examples of how to apply it

QUESTION 47
Which one of the following is NOT a typical rating of a usability finding?

Positive finding

Minor problem

Major problem

Critical problem

Essential problem (must be fixed regardless of cost)

Catastrophic problem (life-threatening problem)

QUESTION 48
If a user’s mental model of an interactive system is incomplete or contradictory,

then the user cannot easily use the interactive system.

then the user can still easily use the interactive system.

then the user will have to learn to easily use the interactive system.

QUESTION 49
A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question How do you choose a restaurant?
Which two of the following terms best characterise this interview question?

Closed

Formative

Leading

Neutral

Open

Summative

QUESTION 50
Which one of the terms below best characterises the following description?
Elena Montgomery, Human Resources Coordinator, Fluid Pharmaceuticals
Elena is 35 years old. She shares an apartment with her boyfriend of 4 years – they have no children. Her favourite pastimes are dancing tango and preparing wonderful tapas. She speaks conversational Spanish.
Elena spends most of her day processing forms that are needed to hire, transfer, or discharge employees in the Marketing department. If something is incomplete or unclear, she takes the time she needs to find the answer.
She is an expert in all relevant forms and procedures.
Elena’s goals: Advance in HR, excellence through accuracy; helpfulness; do not fall behind.

Prototype

Persona

As-is scenario

Use scenario

User group

User group profile

QUESTION 51
What are qualitative user requirements?

Qualitative user requirements set measurable goals for usability and user experience.

Qualitative user requirements address the way in which the interactive system is used to arrive at a user goal

Qualitative user requirements address the way in which the system is designed

Qualitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.

Qualitative user requirements qualify the need for the user requirement in question

Qualitative user requirements set measurable design on quantitative user requirements

QUESTION 52
Pick which are subtasks:

Rent a car

Cancel a car rental reservation

Register on a car rental website

Log in to a car rental website

Enter the password

Book a flight

QUESTION 53
Choose the correct order for the human-centred design activities:
1. Design solution meets user requirements
2. Specify the user requirements
3. Analysis: Understand and specify the context of use
4. Evaluate the design and organisational requirements
5. Produce design solutions to meet user requirements
6. Plan the human-centred design process
7. Design solution meets user requirements

1. 3. 2. 6. 5. 4. 7 or repeat

6. 3. 2. 1. 5. 4. 7 or repeat

6. 2. 3. 1. 5. 4. 7 or repeat

6. 3. 2. 1. 4. 5. 7 or repeat

6. 3. 2. 5. 4. 7. 2 or repeat

6. 3.2.4.5. 1.7 or repeat

QUESTION 54
Which one of the following statements does NOT illustrate an important principle for the human-centred design of a new e-commerce website?

“We continue to do usability evaluation until user requirements have been met”

“The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71

“We include users throughout our design process”

“During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users”

“We include management throughout our design process and ask them to approve the needs of our users”

”The results of the most recent usability test showed that we haven’t fully understood the user needs, so we need to interview more users”

QUESTION 55
Fill in the blank;
A task is a set of activities undertaken in order to achieve a specific_____________.

QUESTION 56
16. Alice and Bob have a passion for the theatre. For Bob’s birthday, Alice decides to buy them both theatre tickets. She goes online to find and book tickets for a production that she thinks they will both enjoy. After the performance, Alice talks to Bob about the whole experience
1. The online ads that attracted Alice to the website claimed “Buy your tickets in under 60 seconds!
Guaranteed!” It took Alice about 5 minutes to buy her tickets. “I couldn’t work out how to select my tickets – that made me feel stupid”, Alice explains to Bob
2. Alice thought the website looked attractive
3. Once she had selected the tickets, the checkout process seemed easy
4. When Alice and Bob arrived at the theatre, they were told that their printed tickets were not valid; they argued with the usher for ten minutes before someone in the box office confirmed their tickets were genuine and they were allowed in
5. Alice pre-ordered their interval drinks on the website, as they were offering a 2-for-1 deal. When she went to collect the drinks the barman had no record of her order.
6. The description of the credit card transaction that appeared on Alice’s bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount. Which one of the following statements about Alice’s user experience of the website is correct?

All issues 1 -6 affect the user experience

Only issues 2 and 3 affect the user experience

Only issue 3 affects the user experience

All issues except 6 affect the user experience

Only issues 1, 2 and 3 affect the user experience

None of the issues 1 -6 affect the user experience

QUESTION 57
A low-fidelity prototype is:

A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

A software prototype of the user interface to the interactive system that is being designed. A high-fidelity prototype more closely resembles the finished interactive system.

a conveyed idea in the form of mental images.

QUESTION 58
Fill in the blank:
The interviewer should use open and neutral interview questions rather than closed and__________ questions

QUESTION 59
Which one of the following statements best describes the purpose of a focus group?

To gather focused information from a group of users in a usability test session

To gather contextual information relating to user needs without interfering with users’ work

To collect contextual information relating to user needs by talking to users with particular focus on a user group

To gather ideas for personas and scenarios

To discuss a set of questions on specific topics

To evaluate an interactive system