This page was exported from Exams Labs Braindumps [ http://blog.examslabs.com ] Export date:Wed Dec 4 8:21:45 2024 / +0000 GMT ___________________________________________________ Title: [Sep-2023] Exam Sure Pass Salesforce Certification with Certified-Strategy-Designer exam questions [Q34-Q57] --------------------------------------------------- [Sep-2023] Exam Sure Pass Salesforce Certification with Certified-Strategy-Designer exam questions Real Salesforce Certified-Strategy-Designer Exam Questions Study Guide Q34. A strategy designer leading a UX team needs to articulate their team’s purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members’ understanding and alignment of UX efforts.What should be the steps taken to achieve this goal?  Hypothesize, Empathize, Optimize  Define, Design, Deploy  Gather, Envision, Plan ExplanationThe steps that should be taken to achieve the goal of creating vision statements using a collaborative, research-backed process are Gather, Envision, Plan. These steps involve gathering data and insights from research, envisioning possible future states based on insights, and planning how to communicate and execute the vision. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-vQ35. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company’s business model. The strategy designer on the team now needs to determine the feasibility of the solution.Which three main areas should be focused on to assess feasibility?  User desirability, company viability, and deployment stability  Distribution channels, capabilities, and potential partners  Business ROI, data analytics, and customer engagement ExplanationThe three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools.Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ36. Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK”s team knows the importance of pushing for environmental impact in their latest designs.What should they do to prepare to measure progress toward this goal?  Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product’s lifecycle.  Schedule a workshop with key product stakeholders to brainstorm “how might this new product be more sustainable  Only interview customers who value environmentalism to uncover needs from CK’s desired customer base of ethical consumers. ExplanationThe strategy designer should create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product’s lifecycle, to prepare to measure progress toward the goal of improving the sustainability of the business. This helps identify theenvironmental touchpoints and opportunities for improvement across the entire customer journey, not just during the use phase.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ37. At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.How should the design team present this information knowing they would challenge a stakeholder’s hypothesis?  In a walking deck with video clips from research sessions  In a ‘How Might We” statement to encourage new ideas  In an insights workshop with plenty of time for group discussion ExplanationThe design team should present the information that challenges a stakeholder’s hypothesis in an insights workshop with plenty of time for group discussion. This helps create a safe and collaborative space where the stakeholder can ask questions, share feedback, and understand the research findings and implications.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ38. The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7  Select the most senior stakeholder’s goal as a path forward.  Share customer needs and tie them to business goals.  Complete a competitive analysis collaboratively in a workshop. ExplanationThe strategy designer should share customer needs and tie them to business goals to build a shared understanding and agreement among business leaders to move forward with the new initiative of creating a new line of sustainable footwear. This helps demonstrate the value and relevance of the initiative, and how it aligns with the business vision and objectives.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ39. A project team led by a strategy designer has just facilitated 3 weeks of user research.What should thev do to identify kev insights?  Plot insights on a 2×2 diagram of effort and impact, and align with stakeholders.  Ask each team member to create insights based on their expertise and support with collected quotes.  As a team, spend time affinity mapping, spotting patterns, and surfacing surprises. ExplanationThe project team should spend time affinity mapping, spotting patterns, and surfacing surprises, to identify key insights after conducting user research. This method involves grouping data points into themes or categories, finding connections or trends among them, and highlighting unexpected or surprising findings.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ40. Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.Which tools should CK use while conducting the next synchronous journey mapping session?  Design creation tools  Whiteboarding tools  Presentation tools ExplanationWhiteboarding tools are tools that enable collaborative drawing, brainstorming, and mapping on a virtual board. They are useful for conducting synchronous journey mapping sessions with remote teams, as they allow everyone to participate and contribute in real time.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ41. The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.What is a key reason why they would engage the developer team?  To research new features  To provide design feedback  To validate technical limitations ExplanationThe key reason why the design team would engage the developer team is to validate technical limitations.Technical limitations are constraints or challenges that affect the feasibility or viability of a solution, such as platform capabilities, integrations, performance, security, or scalability. The design team should consult with the developer team to understand and address these limitations, and ensure that the solution is realistic and achievable.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ42. The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.What should analogous research help them accomplish?  Bring fun into an otherwise boring project.  Explain a complex strategy to varied stakeholders.  Generate unexpected ideas and increase empathy. ExplanationAnalogous research is a type of research that involves looking at examples from other domains or industries that have similar challenges or goals as the design project. It helps generate unexpected ideas and increase empathy by exposing the design team to different perspectives and solutions. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conductQ43. A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.What should the strategy designer do to address these concerns?  Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.  Share stories from research that show the design team understands the customers’ needs.  Provide a breakdown of the strategy, linking features with consumer benefits and outcomes. ExplanationThe design team should provide a breakdown of the strategy, linking features with consumer benefits and outcomes, to address the concerns of the executive team. This helps communicate the value proposition and rationale of the product vision, and how it aligns with the business goals and objectives.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ44. Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.Which Salesforce product should CK invest in to efficiently enable the desired experience?  Scheduler  Service Goud  Field Service ExplanationField Service is a Salesforce product that CK should invest in to efficiently enable the desired experience of scheduling and managing appointments and seeing when the delivery vehicle is on the way. Field Service is a product that helps manage and optimize the entire field service operation, from scheduling and dispatching to tracking and reporting. It integrates with other Salesforce products, such as Service Cloud and Experience Cloud, to provide a seamless and connected experience for customers and field workers.References:https://www.salesforce.com/products/service-cloud/field-service/Q45. Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.What should CK do to ensure the proposed design is compatible with the current data model7  Perform end user testing.  Run a technical design critique.  Create high fidelity prototypes. ExplanationA technical design critique is a method that helps ensure the proposed design is compatible with the current data model by inviting feedback from technical experts, such as developers or architects. It helps identify potential issues or gaps in the design and suggest improvements or alternatives. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/run-a-teQ46. A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: “How might we empower people who are new to fitness to increase their strength?” Which metrics should be used to measure the success of the initiative7  New user activations and connected weight sales  Increase in user referrals and net promoter score (NPS) rating  Increase in new user activity and connected weight utilization ExplanationThe metrics that should be used to measure the success of the initiative are increase in new user activity and connected weight utilization. These metrics are aligned with the challenge statement of empowering people who are new to fitness to increase their strength, as they indicate engagement and retention of the target audience. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measureQ47. Cloud Kicks is making sustainability a new core value.Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?  Heuristics evaluation  Business model canvas  Corporate integrity workshop ExplanationA business model canvas is a methodology that a strategy designer should use to help stakeholders understand the impact of making sustainability a new core value on current products and services. A business model canvas is a tool that helps describe, design, and evaluate the key elements of a business model, such as value proposition, customer segments, revenue streams, cost structure, and key resources. It helps assess the desirability, viability, and feasibility of a product or service, and identify opportunities and risks for improvement or innovation.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ48. Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.Which course of action should CK’s strategy designer propose to improve the situation”?  Request product owners to envision future state and provide better requirements.  Clarify requirements and enable quality assurance teams with better acceptance criteria.  Facilitate a co-creation workshop to help generate ideas grounded in research insights. ExplanationThe strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ49. A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.What should the designer do?  Pause the conversation and work through the conflict in a private setting.  Take a vote among people in the room and pursue the winning opinion.  Work through the conflict in the workshop to reach a shared perspective. ExplanationThe strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ50. Cloud Kicks learns that some website visitors, especially those who can’t see high-contrast color palettes, do not convert into customers.What should the strategy designer do to solve for this accessibility challenge”?  Ideate marketing concepts to reach new audiences.  Conduct an empathy workshop to understand the audience.  Invite users to co-create as accessibility experts. ExplanationInviting users to co-create as accessibility experts means involving users who have accessibility needs or challenges in the design process as collaborators and consultants. This helps solve for the accessibility challenge by ensuring that the design meets the standards and expectations of the target audience.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ51. A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.What is the reason the statement should sav “How might we” instead of “How will we”?  Marketing teams do not have the responsibility to drive design challenges.  It allows the team to explore solutions without committing to one right away.  “Will” assumes the problem can be solved without due diligence. ExplanationThe How Might We format for challenge framing uses the word “might” instead of “will” because it implies a sense of possibility and curiosity, rather than certainty or obligation. It allows the team to explore solutions without committing to one right away, which encourages creativity and experimentation. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-cQ52. A strategy designer is working with a product team to reach more diverse audiences.How should the designer make a case for ensuring all future releases meet accessibility standards7  Evaluate competitors’ accessibility standards.  Focus rationale on how refactoring later is more expensive.  Plot accessibility standards against impact and difficulty. ExplanationThe designer should make a case for ensuring all future releases meet accessibility standards by focusing rationale on how refactoring later is more expensive than designing for accessibility from the start. This argument appeals to the business logic and cost-benefit analysis of the stakeholders.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ53. A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?  Process Mapping Workshop  Prioritization Workshop  Empathy Workshop ExplanationAn empathy workshop is a co-creation approach that should help stakeholders shift to a users-first mindset before discussing solutions. An empathy workshop is a method that involves engaging stakeholders in activities that help them understand and empathize with the users’ needs, goals, pain points, and emotions. It helps foster a human-centered perspective and mindset among stakeholders, and inspire them to generate ideas that address the users’ problems or desires. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitateQ54. A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.What shouldtheydo to learn about the unique expectations of the company’s customers?  Share prototypes of different interface directions with 100 people who regularly use their bank’s app.  Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.  Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank. ExplanationInterviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company’s customers. This method provides qualitative and contextual insights into the customers’ needs, goals, pain points, and emotions.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ55. A strategy designer at Cloud Kicks (CK) has crafted a vision for a sustainable future digital commerce strategy, with an emphasis on efficiency for both users and business logistics.As they design and develop CK*s new mobile app, how should the designer ensure alignment to the vision?  Design a usability testing recruit plan that leans heavily on environmentalists.  Research design patterns applicable to digital commerce and business logistics.  Establish KPIs and instill checkpoints in the product development process. ExplanationThe designer should establish KPIs and instill checkpoints in the product development process to ensure alignment to the vision of a sustainable future digital commerce strategy. KPIs stand for Key Performance Indicators, which are metrics that measure the progress and success of a product or service against predefined goals and objectives. Checkpoints are moments in the product development process where the team reviews the work done so far, validates the assumptions and hypotheses, and adjusts the plan or direction as needed.Both methods help monitor and evaluate the alignment of the product with the vision, and ensure that the product delivers value to both users and business.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ56. Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.What should the team do when developing their roadmap?  Focus on features, including detailed outputs associated with each one.  Ensure stakeholders stay connected and aligned during roadmap development  Set expectations that once the roadmap is approved It will not be modified. ExplanationThe team should ensure stakeholders stay connected and aligned during roadmap development, when creating their roadmap to turn their product vision into reality. This helps avoid misalignment or confusion among stakeholders, and ensure that the roadmap reflects their feedback and expectations.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-pQ57. A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement:“How might we make electric car buyers feel confident they are having a positive impact on theenvironmentby choosing our vehicles?” Which business goal is aligned with this challenge statement?  Increase positive environmental impact brand awareness  Increase online engagement with the company marketing site  Increase overall electric vehicle sales by 20% annually ExplanationThe business goal that is aligned with this challenge statement is to increase positive environmental impact brand awareness. This goal reflects the desired outcome of making electric car buyers feel confident they are having a positive impact on the environment by choosing the company’s vehicles.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p Loading … Updated and Accurate Certified-Strategy-Designer Questions for passing the exam Quickly: https://www.examslabs.com/Salesforce/Salesforce-Strategy-Designer/best-Certified-Strategy-Designer-exam-dumps.html --------------------------------------------------- Images: https://blog.examslabs.com/wp-content/plugins/watu/loading.gif https://blog.examslabs.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-09-05 11:49:04 Post date GMT: 2023-09-05 11:49:04 Post modified date: 2023-09-05 11:49:04 Post modified date GMT: 2023-09-05 11:49:04