Q29. Which management approach is recommended to help people through the neutral zone’ phase of Gridges’ model of human transition?

Q30. Which action, taken as part of the four-step emergent change process, addresses the currentconsequences of the change not yet being a reality?

Q31. According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?

Q32. In Herzberg’s studies on job satisfaction, which statement about dissatisfiesChygene factors’) is true?

Q33. What stage immediately follows the reflective observation’ stage, described in Kolb’s learning cycle?

Q34. What role in change must promote an idea to potential Sponsors?

Q35. Which of the following is a purpose of creating a change management plan when preparing for change?

Q36. According to Schein, which approach would decrease learning anxiety?

Q37. Which of the following statements about the concept of extinction in behavioral learning are true?
Extinction happens when rewards for a certainbehaviorare withdrawn
Reconditioning behavior after extinction takes as long as it did before extinction

Q38. Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

Q39. According to Honey and Munford, which learning style would team BEST through watching a video showinga new being undertaken in the work environment?

Q40. What is the First step of Kotter’s eight-step model for planning and leading organizational change?

Q41. According to Herzberg’s research, which factor leads to high job satisfaction?

Q42. According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

Q43. Which is a benefit of using change agent networks?

Q44. Which item is one of Mayfield’s seven principles of stakeholder engagement?

Q45. According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?

Q46. Which statement about Senge’s system thinking model is correct?

Q47. Which of the following statement about communication approaches that encourage engagement during change are true?
It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.
An external communications agency should be asked to relay messages when dealing with a difficult change.