NO.10 The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

NO.11 What determines how an escalation request is processed?

NO.12 Partner admin (sn_customerservice.partner_admin) contacts have access to:

NO.13 Which of the following is a condition for matching rules?

NO.14 What role does the Engagement Manager play before the Workshop? (Choose two.)

NO.15 Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

NO.16 What one of the following is optional when creating a Catalog workflow?

NO.17 How many outbound email accounts are supported in Customer Service Management?

NO.18 Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

NO.19 Information about a customer’s service contract is found in Knowledge.

NO.20 Which of the following are channels? (Choose two.)

NO.21 Information in the Case Field ‘Contact’ is copied to which Incident Field?

NO.22 When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

NO.23 Articles can provide the following: (Choose three.)

NO.24 Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?