This page was exported from Exams Labs Braindumps [ http://blog.examslabs.com ] Export date:Fri Nov 22 17:45:52 2024 / +0000 GMT ___________________________________________________ Title: Give You Free Regular Updates on CIS-CSM Exam Questions Aug 16, 2024 [Q10-Q24] --------------------------------------------------- Give You Free Regular Updates on CIS-CSM Exam Questions Aug 16, 2024 Achieve the CIS-CSM Exam Best Results with Help from ServiceNow Certified Experts ServiceNow CIS-CSM certification is highly valued in the IT industry, as it demonstrates the candidate's ability to implement and configure the ServiceNow CSM application, which is a critical component of the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also provides a competitive edge to the candidate in the job market, as it is recognized globally by ServiceNow customers and partners. ServiceNow is a cloud-based platform that provides workflow automation, IT service management, and customer service management solutions. The CIS-CSM certification exam is part of the ServiceNow certification program, which offers a range of certifications for IT professionals who want to demonstrate their expertise in using the platform. The CIS-CSM certification is a valuable credential for professionals who work in customer service management and want to advance their careers in this field.   NO.10 The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?  Customer Service Manager (sn_customerservice_manager)  System administrator (admin)  Service organization administrator (sn_customerservice.service_organization_admin)  Customer admin (sn_customerservice.customer_admin) NO.11 What determines how an escalation request is processed?  Escalation Rule  Escalation Template  Escalation Severity  Escalation Justification NO.12 Partner admin (sn_customerservice.partner_admin) contacts have access to:  Their customer account  Their partner accounts  Both  Neither NO.13 Which of the following is a condition for matching rules?  Agent domain  Assignment  Switching  Specific case attributes Reference:customer-service-management/concept/case-assignment-matching-rules.htmlNO.14 What role does the Engagement Manager play before the Workshop? (Choose two.)  Project Manager  Acts as intermediary  Provides answers to technical problems  Assists with technical requirements NO.15 Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)  Manage requests  Execute assigned tasks  Close work orders  Manage cases  Manage assets ExplanationExplanation:When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.Reference: https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field- service-management/concept/mobile-experience-fsm.htmlNO.16 What one of the following is optional when creating a Catalog workflow?  Publishing the workflow  Defining workflow activities  Approving the workflow  Managing workflow versions NO.17 How many outbound email accounts are supported in Customer Service Management?  One  Unlimited  Two  One per business service Reference:id=community_question&sys_id=8c8a948f1bc3cc50ada243f6fe4bcba4NO.18 Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)  Hardware assets Most Voted  Facility assets Most Voted  Configuration assets  Software licenses assets Most Voted  Enterprise Software assets Most Voted  Network assets  Consumables assets NO.19 Information about a customer’s service contract is found in Knowledge.  False  True Reference:customer-service-management/concept/c_ContractsAndEntitlements.htmlNO.20 Which of the following are channels? (Choose two.)  Contacts  Web  Chat  Article NO.21 Information in the Case Field ‘Contact’ is copied to which Incident Field?  Contact  User  Customer  Caller Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/csm-integration-sm-incident.htmlNO.22 When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?  Social Channels  Social Profiles  Social Logs  Work notes  Additional comments NO.23 Articles can provide the following: (Choose three.)  Document current and known issues  Provide answers and responses to common issues or questions  Information about customer’s service contract  Share product information ExplanationNO.24 Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?  The major case candidate is closed and a new major case is created  The major case candidate becomes the major case  The major case candidate requires an approval from the major issue manager  A new major case is created and the major case candidate Is added as a child to the major case https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/major-candidate-child-case-types.html Loading … Detailed New CIS-CSM Exam Questions for Concept Clearance: https://www.examslabs.com/ServiceNow/CIS-Customer-Service-Management/best-CIS-CSM-exam-dumps.html --------------------------------------------------- Images: https://blog.examslabs.com/wp-content/plugins/watu/loading.gif https://blog.examslabs.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2024-08-16 16:14:12 Post date GMT: 2024-08-16 16:14:12 Post modified date: 2024-08-16 16:14:12 Post modified date GMT: 2024-08-16 16:14:12