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Get Started C-C4H510-21 Exam [2023] Dumps SAP PDF Questions [Q28-Q51]

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Get Started: C-C4H510-21 Exam [2023] Dumps SAP PDF Questions

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SAP C-C4H510-21 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Reporting 8% – 12%

Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
Personalization and Extensibility 8% – 12%

Identify how to use personalization and extensibility, including mashups and custom business objects.
User Management < 8%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
Communication Channel and Knowledge Base 8% – 12%

Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
Service Elements and Notification 8% – 12%

Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
Maintenance Plan < 8%

Explain Maintenance Plan & its usage in Service Tickets.
Data Management 8% – 12%

Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
Service Business Process 8% – 12%

Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
Contracts and Ticket Hierarchy < 8%

Explain Contracts & Case Management in Service Tickets.

 

Q28. Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q29. Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

 
 
 
 

Q30. Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

 
 
 
 

Q31. Which of the following applies to time recording? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q32. Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

 
 
 
 

Q33. What is required to set up the organizational structure correctly?

 
 
 
 

Q34. What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

 
 
 
 

Q35. Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

 
 
 
 

Q36. Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q37. Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

 
 
 
 

Q38. What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

 
 
 
 

Q39. When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

 
 
 
 

Q40. Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

 
 
 
 

Q41. Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q42. Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

 
 
 
 

Q43. Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q44. Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

 
 
 
 

Q45. Which feature allows the scheduling of automatic ticket creation?

 
 
 
 

Q46. Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

 
 
 
 

Q47. Which of these objects are NOT associated with SAP Jam groups?

 
 
 
 

Q48. Which data element is used to calculate the warranty start?

 
 
 
 

Q49. Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

 
 
 
 

Q50. Which of these template formats is supported by the Data Workbench?

 
 
 
 

Q51. Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

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