Latest ITIL-4-Transition Pass Guaranteed Exam Dumps with Accurate & Updated Questions [Q25-Q47]

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Latest ITIL-4-Transition Pass Guaranteed Exam Dumps with Accurate & Updated Questions

ITIL-4-Transition Exam Brain Dumps – Study Notes and Theory

NO.25 The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

 
 
 
 

NO.26 An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?

 
 
 
 

NO.27 Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

 
 
 
 

NO.28 When an organization has initiated an IT transformation project, which ‘organizational change management’ activity should it carry out FIRST?

 
 
 
 

NO.29 Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

 
 
 
 

NO.30 An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

 
 
 
 

NO.31 Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

 
 
 
 

NO.32 An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?

 
 
 
 

NO.33 Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

 
 
 
 

NO.34 What BEST describes the relationship between planning and risk?

 
 
 
 

NO.35 Which statement about user communities is CORRECT?

 
 
 
 

NO.36 A web hosting provider has decided to apply more of a ‘shift left’ approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

 
 
 
 

NO.37 In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

 
 
 
 

NO.38 An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

 
 
 
 

NO.39 Which BEST describes the primary role of a governing body?

 
 
 
 

NO.40 Which are elements of the service value system?

 
 
 
 

Pass ITIL ITIL-4-Transition Test Practice Test Questions Exam Dumps: https://www.examslabs.com/ITIL/ITIL-4-Managing-Professional/best-ITIL-4-Transition-exam-dumps.html