Updated Apr-2023 Exam Materials for You to Prepare & Pass ITIL-4-Foundation Exam [Q89-Q109]

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Updated Apr-2023 Exam Materials for You to Prepare & Pass ITIL-4-Foundation Exam.

Pass Your ITIL-4-Foundation Exam at the First Try with 100% Real Exam

The ITIL 4 Foundation Exam is a multiple-choice exam consisting of 40 questions, and candidates have 60 minutes to complete the exam. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 out of the 40 questions to pass the exam. The exam is available in multiple languages and can be taken online or in person at an accredited testing center.

ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL 4 Foundation is the entry-level certification for ITIL 4, the latest version of the ITIL framework. The certification validates a candidate’s understanding of the ITIL 4 framework and its key concepts.

 

NEW QUESTION 89
Which statement about outcomes is CORRECT?

 
 
 
 

NEW QUESTION 90
Which TWO are important aspects of the ‘service request management’ practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

 
 
 
 

NEW QUESTION 91
Which is the CORRECT explanation of the ‘R’ role in a RACI matrix?

 
 
 
 

NEW QUESTION 92
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

 
 
 
 

NEW QUESTION 93
Who is responsible for defining metrics for change management?

 
 
 
 

NEW QUESTION 94
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

 
 
 
 

NEW QUESTION 95
Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?

 
 
 
 

NEW QUESTION 96
Which ITIL guiding principle recommends using existing services, processes and tools when improving
services?

 
 
 
 

NEW QUESTION 97
When is the earliest that a workaround can be documented in ‘problem management’?

 
 
 
 

NEW QUESTION 98
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

 
 
 
 

NEW QUESTION 99
What is the purpose of the ‘information security management1 practice?

 
 
 
 

NEW QUESTION 100
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

 
 
 
 

NEW QUESTION 101
What should remain constant within an organization, even when the organization’s objectives change?

 
 
 
 

NEW QUESTION 102
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

 
 
 
 

NEW QUESTION 103
Which is an example of a service request?

 
 
 
 

NEW QUESTION 104
Which practice recommends that organizations develop competencies in techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

 
 
 
 

NEW QUESTION 105
What is an incident?

 
 
 
 

NEW QUESTION 106
What can be used to help determine the impact level of a problem?

 
 
 
 

NEW QUESTION 107
Which helps to manage an incident when it is unclear which support team should be working on the incident?

 
 
 
 

NEW QUESTION 108
Which guiding principle recommends collecting data before deciding what can be re-used?

 
 
 
 

NEW QUESTION 109
Which of these should be logged and managed as a problem?

 
 
 
 

Updated ITIL-4-Foundation Certification Exam Sample Questions: https://www.examslabs.com/ITIL/ITIL-4/best-ITIL-4-Foundation-exam-dumps.html