[Sep-2026] Exam Sure Pass EXIN Certification with ITILFND_V4 exam questions [Q37-Q55]

September 9, 2026 ITILFND_V4, EXIN 0 Comments

[Sep-2026] Exam Sure Pass EXIN Certification with ITILFND_V4 exam questions [Q37-Q55]

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[Sep-2026] Exam Sure Pass EXIN Certification with ITILFND_V4 exam questions

Real EXIN ITILFND_V4 Exam Questions Study Guide

NO.37 Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other

1 and 2

2 and 3

3 and 4

1 and 4

NO.38 Which is MOST LIKELY to be achieved by following a detailed procedure?

Assessing a change

Resolving an incident

Managing a service request

Investigating a problem

NO.39 Which is a recommendation of the guiding principle ‘think and work holistically’?

Conduct a review of existing service management practices and decide what to keep and what to discard

Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

Review service management practices and remove any unnecessary complexity

Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

NO.40 Which phase of problem management includes analyzing incidents to look for patterns and trends?

Problem identification

Problem control

Error control

Post-implementation review

NO.41 Which activity is part of the ‘continual improvement’ practice?

Identifying and logging opportunities

Delivering tactical and operational engagement with customers

Populating and maintaining the asset register

Providing a clear path for users to report issues, queries, and requests

NO.42 Which process is used to compare the value that new services offer with the value of the services they have replaced?

Availability management

Capacity management

Service portfolio management

Service catalogue management

NO.43 Which function is responsible for the management of a data centre?

Technical management

Service desk

Application management

Facilities management

NO.44 Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

Known error

Change

Event

Problem

The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.

NO.45 Which of the following is included in the purpose of the ‘continual improvement’ practice?

The restoration of normal service operation as quickly as possible

The establishment of links between the organization and its stakeholders at strategic and tactical levels

The alignment of the organization’s practices and services with changing business needs

The reduction of the likelihood and impact of incidents

NO.46 Which statement about IT service management is CORRECT?

It is performed by customers using a mix of IT systems, services and processes

It is performed by IT service providers using a mix of suppliers and their products

It is performed by the service desk using a mix of people, process and technology

It is performed by IT service providers using a mix of people, process and technology

NO.47 Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

1 and 2

2 and 3

3 and 4

1 and 4

NO.48 Which practice involves the management of vulnerabilities that were not identified before the service went live?

Service request management

Problem management

Change control

Service level management

NO.49 Which describes outcomes?

Tangible or intangible deliverables

Results desired by a stakeholder

Configuration of an organization’s resources

Functionality offered by a product or service

NO.50 What is an IT asset?

Any financially valuable component that can contribute to delivery of an IT product or service

Any component that needs to be managed in order to deliver a service

A request from a user mat initiates a service action

The removal of anything that could have a direct or indirect effect on services

NO.51 Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

Service request management

Incident management

Service desk

Change enablement

NO.52 What is a problem that has been analyzed but has not been resolved?

Workaround

Incident

Known error

Event

NO.53 Which component is focused on the activities needed by an organization to help it co-create value?

Guiding principles

Service value chain

Continual improvement

Practices

NO.54 Which term is used to describe the prediction and control of income and expenditure within an organization?

Charging

Governance

Budgeting

Accounting

NO.55 Which practice makes use of methods from Lean, Agile and DevOps?

Service desk

Continual improvement

Problem management

Incident management

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To prepare for the ITIL 4 Foundation Exam, individuals can take an ITIL 4 Foundation training course or study the ITIL 4 Foundation syllabus. The syllabus covers the key concepts of ITIL 4, including the service value system, the four dimensions of service management, and the ITIL service value chain. Individuals can also take practice exams to assess their knowledge and identify areas for improvement.

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